Questions, Answered
The Crest FAQ — Questions Answered About Cervical Traction
Everything you might want to know about The Crest, cervical traction, and our 60-day risk-free trial. Still stuck? Email us at contact@shopstillpoint.com — a real person answers, usually within a day.
Is The Crest a medical device?
No. The Crest is a passive recovery tool, not a treatment for diagnosed conditions. If you have a recent neck injury, a disc condition, or a history of cervical surgery, speak to your practitioner before use. For the science behind passive cervical traction, read how The Crest works.
How long until I feel a difference?
Most users feel a release in the first session — a deep, novel stretch through the base of the skull and the suboccipital muscles. Consistent daily use over two to three weeks is where the compounding starts — less morning stiffness, fewer end-of-day headaches, a neck that moves the way it used to.
How long should each session be?
Ten minutes. Setting a timer matters — past fifteen, the benefits plateau and discomfort can creep in. Ten minutes, once a day, is the sweet spot for most people.
Can I use The Crest with a pillow?
No. The Crest works by allowing the head to drop slightly into extension. A pillow blocks that. Use it on a flat, firm surface — bed, floor, yoga mat, couch.
How is The Crest different from a massage gun or foam roller?
A massage gun vibrates muscle tissue. A foam roller compresses tissue against itself. The Crest applies sustained cervical traction — the same principle used in clinical cervical decompression by chiropractors and physiotherapists. Different tool, different mechanism, different outcome. Massage guns address muscle. The Crest addresses the joint space, the cervical curve, and your posture.
Will The Crest help with forward-head posture?
Yes — that's exactly what it's built for. Forward-head posture compresses the cervical curve. Ten minutes of daily traction on The Crest reverses that compression. Most users notice their posture self-corrects over the first month — without consciously thinking about it.
Will it help with tension headaches?
For most users, yes. Tension headaches often start at the suboccipital muscles at the base of the skull — the same muscles The Crest's nodes release. Many customers report that end-of-day headaches arrive later or stop arriving entirely after two to three weeks of consistent use.
Is it safe to fall asleep on?
We don't recommend it. The Crest is designed for ten minutes of conscious decompression, not eight hours of unconscious load. Set a timer. Wake up your neck, don't put it to sleep.
Can I share The Crest with my partner?
Yes. The shape works for most neck sizes — small, large, slim, broad. That said, most couples end up ordering a second one within a month. Hence the 2-pack and 3-pack, which work out to $64.50 and $63 each, respectively.
What is The Crest made from?
A dense, high-resilience foam with a smooth matte finish. No PVC, no latex, no off-gassing. Designed to hold its shape under repeated load. Hand-wash with a damp cloth as needed.
How long does it last?
Years. There are no batteries, no moving parts, no electronics to fail. Treated reasonably, The Crest outlasts most of the furniture in your bedroom.
How long does Australian shipping take?
Orders ship from Sydney, NSW within 1 business day. Delivery is typically 2–4 business days for NSW, ACT, VIC, and QLD metro areas, and 4–7 business days for WA, SA, TAS, NT, and regional areas. Free shipping on Australian orders over $100. Full details in our shipping policy.
Do you ship internationally?
Yes. We ship to New Zealand, the United States, the United Kingdom, the European Union, and selected Asian markets. International shipping is calculated at checkout. Customs duties may apply depending on your country.
What if it doesn't work for me?
60 days, no questions. Use it every day for two months. If it hasn't earned its place in your routine, send it back — used or unused — for a full refund. No restocking fee. No questionnaire. Just email us. Full terms in our 60-day risk-free trial.
What's the difference between the 1-pack, 2-pack, and 3-pack?
Same product, different quantities. The 2-pack saves you 27% per unit and unlocks free Australian shipping. The 3-pack saves 29% per unit. Most customers buy two — one for home, one for the office or for a partner.
Still have a question?
Email us at contact@shopstillpoint.com or use our contact form. We answer every email personally, usually within one business day.
StillPoint · ABN 28259822652 · Sydney, NSW · contact@shopstillpoint.com