60-Day Risk-Free Trial
60-Day Risk-Free Trial — The Crest by StillPoint
Use The Crest every day for 60 days. If it has not earned its place in your routine, send it back — used or unused — for a full refund.
No restocking fee. No questionnaire. No "prove you tried it." A real person reads your email and processes your return, usually within one business day.
Why 60 days?
Because cervical traction works on a timeline. Most people feel a release in the first session — that part is easy. The deeper compounding — less morning stiffness, fewer end-of-day headaches, a neck that moves the way it used to — takes two to three weeks of daily use to show up. We give you 60 days because that's long enough to know.
If you've used The Crest most days for two months and you're not convinced, the product isn't right for you. We'd rather refund you than keep your money.
How it works
1. Order The Crest from our store.
2. Use it for up to 60 days from the day it arrives.
3. If you want to return it, email contact@shopstillpoint.com within the 60 days.
4. We send you a return address. You ship it back at your cost.
5. We refund the full purchase price to your original payment method within 5 business days of receiving it.
You don't need to keep the box. You don't need to clean the foam. Just put it in something padded and ship it.
What's covered
✓ Every variant — 1-Pack, 2-Pack, 3-Pack
✓ Used or unused units
✓ Damaged or worn units (within reason)
✓ Australian and international orders
What's not covered
✗ Return shipping cost — that's on you
✗ Returns requested after the 60-day window
✗ Units that have been intentionally destroyed
For Australian customers
This guarantee is offered in addition to your rights under the Australian Consumer Law. Nothing in this 60-day trial limits or excludes your statutory rights to a refund, replacement, or repair for goods that are faulty, misdescribed, or fail to do what they were reasonably expected to do.
What if my Crest arrives damaged?
Email us immediately at contact@shopstillpoint.com with a photo. We'll send a replacement at our cost, or refund you in full. No need to return the damaged unit.
The short version
We make a product we believe in. If it doesn't work for you, you shouldn't have to keep it. Email us and we'll make it right.
How The Crest works · Frequently asked questions · Full refund policy
StillPoint · ABN 28259822652 · Sydney, NSW · contact@shopstillpoint.com