Legal notice
About this website
This website (shopstillpoint.com) is owned and operated by StillPoint, an Australian business. All content, branding, and product information on this site is provided in accordance with the laws of New South Wales, Australia.
Business details
Business name: StillPoint
Australian Business Number (ABN): 28 259 822 652
Registered location: Sydney, NSW, Australia
Contact email: contact@shopstillpoint.com
Website: shopstillpoint.com
How to contact us
The fastest way to reach StillPoint is by email at contact@shopstillpoint.com. A real person reads every message and usually replies within one business day. For order-specific enquiries, please include your order number.
You can also use the contact form on our contact page.
Trading hours
StillPoint is an online-only business. We do not operate a physical retail location. Customer support is monitored Monday to Friday, 9am to 5pm AEST/AEDT, excluding Australian public holidays.
Responsible for content
StillPoint is responsible for the editorial content of this website. All product copy, imagery, and claims published on shopstillpoint.com are the responsibility of StillPoint.
Intellectual property
All content on this website — including but not limited to the StillPoint name and logo, "The Crest" product name, product designs, photography, written copy, illustrations, and other branded assets — is the property of StillPoint and is protected by Australian and international copyright and trademark law.
You may not reproduce, redistribute, modify, or use any content from this website for commercial purposes without prior written permission. Personal use (saving images for personal reference, sharing links, screenshots for reviews) is permitted.
Third-party content
This website uses third-party services for analytics, payments, email, and customer reviews. Third-party trademarks and logos appearing on this website remain the property of their respective owners.
For information on how we handle personal data collected through this site, please see our Privacy Policy.
External links
This website may contain links to third-party websites. StillPoint is not responsible for the content, accuracy, or practices of any third-party site. Linking to an external website does not constitute endorsement.
Product information disclaimer
The Crest is a passive recovery tool. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any medical condition. Information on this website about cervical traction, posture, and recovery is provided for general informational purposes only and is not a substitute for professional medical advice. If you have a diagnosed condition, recent injury, or specific health concern, consult a qualified healthcare practitioner before using The Crest.
Consumer rights
Australian customers are protected by the Australian Consumer Law. Our products come with consumer guarantees that cannot be excluded. You may be entitled to a refund, replacement, or repair for goods that are faulty, misdescribed, or fail to do what they were reasonably expected to do. These rights are in addition to our 60-day risk-free trial and apply regardless of any other statement on this website.
International customers retain all consumer protection rights afforded by their local jurisdiction.
Dispute resolution
If you have a complaint or dispute about an order or this website, please contact us first at contact@shopstillpoint.com. We aim to resolve all disputes within 10 business days.
Any unresolved dispute is governed by the laws of New South Wales, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
For EU customers: under EU Regulation 524/2013, the European Commission provides an Online Dispute Resolution platform at ec.europa.eu/consumers/odr. StillPoint is not legally obliged to participate in alternative dispute resolution.
Updates to this notice
This legal notice may be updated from time to time. The current version is always published on this page. We recommend checking it occasionally for changes.
StillPoint · ABN 28 259 822 652 · Sydney, NSW · contact@shopstillpoint.com
Last updated: 24 May 2026